All cancellation requests must be communicated in writing by email or by mail at least 14 days before the starting date of an activity.
Phone calls/messages will not be accepted. You can send us an email at firstname.lastname@example.org, or reply to the email (with your receipt) you received when you made your payment.
Reimbursement requests submitted after the starting date of the activity will not be granted except upon presentation of a medical certificate.
Tennis Montreal memberships are not refundable or transferable.
For all claims granted, an administration fee of 15% is applicable. The amount reimbursed only covers the part of the total payment dedicated to the remaining classes in the session, effective on the date the request is received.
Tennis Montréal prioritizes a transfer in the same season over a refund.
If the participant is not available for a postponed activity (lessons or league) due to rain or any other reason, no refund will be granted. (new policy)
Any activity cancelled by Tennis Montreal will be refunded in full and without charge.
Schedule may change without notice.